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Booking & Cancellation policy

Securing your accommodation

The official written acknowledgment issued via email once all steps have been taken to successfully enter into a tenancy agreement with us.

You can cancel your booking by giving us written notice as follows:

In order to secure your room a holding amount/ advanced payment of £150 is required. ( The holding fee will be calculated towards your first rental payment). 

To secure a room, we require all applicants to have a UK guarantor. Please ensure before applying, if you have a UK guarantor. Your guarantor must be aged 21 or over; not a full-time student; or a current resident in a UHM property. Please get in touch with us, if you find yourself unable to provide a guarantor.

Cancelling your Booking

You may cancel your booking by writing or sending an e-mail to us at info@lulworthstuentcompany.co.uk, and our admin team will let you know the options you have. 

Prior to entering into a Tenancy Agreement:

a) If we receive your written notice of cancellation before the Booking Confirmation email is sent, and within 7 days of application, there will be no charge, and your Advance Rent payment will be fully refunded. However, if you do not complete the tenancy agreement within 7 days of application, we reserve the right to keep the Advance Rent payment if the booking is cancelled by either party.

After entering into a Tenancy Agreement, but before the tenancy start date:

b) If we receive your written notice of cancellation within 72 hours of the Booking Confirmation email, and the tenancy has not yet started, there will be no charge, and your Advance Rent payment will be fully refunded;

or

c) If we receive your written notice of cancellation after 72 hours of the Booking Confirmation email, and the tenancy has not started, we will not accept the cancellation or surrender of your tenancy until a replacement tenant is found for the Room.

On or after the tenancy start date:

d) If we receive your written notice of cancellation on or after the tenancy start date, we will not accept the cancellation or surrender of your tenancy until a replacement tenant is found for the Room.

In the event you cancel under sections  (c) or  (d) of this policy, we will make every effort to re-let the Room on your behalf, but we cannot guarantee success. You will remain responsible for paying rent and all other charges until a new tenancy for the Room begins. Once a replacement tenant completes all steps to enter into a tenancy agreement with us and is issued the Booking Confirmation email, your Advance Rent payment (and any other payments towards the rent of the Room) will be fully refunded, less any rent due to the point of takeover. In the event you do not fulfil your rental payment obligations in relation to the payment of rent on the due dates before moving in, we may cancel your tenancy agreement by giving you written notice. In this situation, the Advance Rent payment will not be refunded.

In the event we need to cancel the tenancy agreement before you move into the Room, due to reasons beyond our control unknown at the time of issuing the Booking Confirmation, we will provide you with as much notice as possible in the circumstances and refund the Advance Rent and any other fees you have paid. We reserve the right to cancel any bookings where false or misleading information was provided to obtain the tenancy or booking.

Cancelling as you do not receive your VISA our your GRADES

If you are a prospective first year undergraduate student and your offer of a place at your preferred University/Higher Education Institution is withdrawn by the University/Higher Education Institution as a result of you not achieving their required entry grades or; have been rejected your VISA, you may be eligible to be released from this agreement. You will need to supply us with a copy of:

  • a written rejection letter from your chosen university/college or UCAS or screenshot of your UCAS status which confirms that the required results were not achieved or, your VISA rejection letter
  • a copy of the proof by UCAS adjustment or a copy of your rejection letter from the embassy or visa office.

These document(s) must be received by us within 3 calendar days from the date your results are published/ receiving your VISA rejection letter and at least 14 days before the tenancy start date. Please email the documentation to info@lulworthstudentcompany.co.uk. On receipt of the required documentation it will be verified and, provided we are satisfied, we will release you from your Tenancy Agreement and refund any deposit or advance rent paid in full via a written cheque.

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All images and size are for illustrative purposes only and are not intended to be relied upon for, nor to form a part of any contract unless specifically incorporated in writing into the contract.